SERVICES

Wellness Exams

Your dog, cat, or rabbit will receive a full physical examination in the privacy and comfort of your own home.

Vaccinations

We will assess your pet's exposure risks and recommend an individualized vaccination plan for him/her.

Sick Pet Exams

We'll examine your pet for potential signs of illness, collect samples needed for testing, and dispense appropriate medications. For more complex testing (such as x-rays), you may be referred to Caradoc Animal Clinic.

Diagnostic Testing

Includes microscopic examination of ear or skin swabs, skin scrapings, or cytology of masses. Heartworm and tick-borne disease testing can also be performed in your home on a small blood sample. More extensive bloodwork and urine testing is sent to an outside lab for analysis.

Microchipping

Microchip implantation and registration can be completed at your home. This will increase the chances that your beloved pet will be returned to you should they get lost or stolen.

Nail Trimming & Anal Sac Expression

Does your pet need their nails trimmed? No problem! What about their anal glands expressed? No problem either!

Hospitalization, Radiographs, Dentistry, and Surgery

These services, including spays and neuters, are provided by Caradoc Animal Clinic in Strathroy, Ontario.

Rabbit Medicine

Common problems we encounter with rabbits are Rabbit Gastrointestinal Syndrome (RGIS), eye ulcers, chronic respiratory infections, ear and skin mites, and sore hocks.

Rabbit Surgery

The surgeries we perform include, but are not limited to: spays, neuters, bladder surgeries, amputations, enucleation (eye removal), and dental surgeries.

Specialist Referrals

If needed, we can arrange for your pet to receive more specialized diagnostics or care in areas such as ophthamology, neurology, cancer management and chemotherapy.

Chronic Disease Care

Many pets with chronic diseases, such as arthritis, diabetes, renal disease, or cancer, can be managed well through home visits. Appropriate medications, supplements, and/or diets may be prescribed to extend and improve quality of life.

In-Home Euthanasias

Making the decision to euthanize your pet will be one of the most difficult decisions of your life. We will help you assess your pet's quality of life, and offer guidance and support. Most importantly, your pet will be able to pass peacefully in a familiar environment surrounded by loved ones.

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FREQUENTLY ASKED QUESTIONS

Why should I choose a mobile vet?


If you would prefer to have a veterinary visit in the comfort of your own home, then a mobile vet is for you! If your pet becomes stressed or sick during travel, or your pet is older and less agile, a mobile vet is also a terrific option. Rabbits benefit greatly from a home visit as they often agitated by travel – and are highly stressed by the smells and sounds of ‘predator’ animals in a clinic environment.

As a client, you know exactly when your appointment will start, there is no waiting in an exam room (or your car during COVID times), and we dedicate a full hour without distractions to talk with you, get to know your pet, perform a full examination, +/- collect blood or other samples, administer vaccinations, dispense medications, or perform other treatments.




Do you come inside or do I meet you at your vehicle?


We come inside your home in order to consult with you and examine your pet. We will bring all of the materials that we need so we will just require a space in which to examine your pet, and a table to set up our equipment. A coffee table is fine!

Please read our COVID-19 Protocols to learn about the changes we have made to our house calls during the pandemic.




How do I book our first appointment?


The easiest way to make an appointment is to contact us by email or phone so we can verify that you are located within our service area. If you call and we are unable to answer the phone, it's likely because we're in an appointment.

If you are within our service area, we will ask you to please complete our New Patient Form so that we can enter your information and your pet’s information in our computer system.

We will then work with you by email or phone to book an appointment.




Can you do everything a traditional veterinary clinic can do?


The short answer is no, we cannot do everything at your home.

We can perform full examinations, collect samples for testing, run certain diagnostic tests and cytology in-house, treat your animal’s ears or anal sacs, provide injections, subcutaneous fluids, perform vaccinations, and dispense medication.

If additional diagnostics such as x-rays are needed, or if your pet requires surgery, or in-clinic care such as intravenous fluids and hospitalization, we would need to see you at our associated companion animal clinic, Caradoc Animal Clinic, in Strathroy.




Do your services cost more because you come to us?


There is a “house call” fee associated with a veterinary visit to your home. This fee includes the travel fee, and the provision of medical equipment which we must transport in order to examine and treat your pet. However, services such as exam fees, blood and laboratory tests, vaccines, and medications are unlikely to be significantly different. If we are seeing more than one pet at a single visit, there is still only one house call fee.

Each year, the Ontario Veterinary Medical Association publishes a fee guide for veterinary hospitals. Different clinics may choose to set their fees below, at, or above the fees in the OVMA Guide (or a mixture of the three possibilities). Our fees are set at or below what the guide recommends. Some fees, especially those related to house calls and travel, are set significantly lower than the fee guide.




Which forms of payment do you accept?


We accept Debit, VISA, and Mastercard.




How long will our appointment take?


We have allotted a full hour to your appointment in our schedule. This enables us to get to know your pet, acquire a complete history, perform a full, detailed physical exam, make recommendations, collect samples for microscopic exam, collect blood and/or urine, and dispense medications.

A follow-up appointment involving a recheck exam or follow-up bloodwork will likely take less time.




How far will you travel to provide your services?


Due to the high traffic volume in London and multiple ongoing road construction projects, we are limited in how far away our clients can live or we simply would not be able to run our appointments on time.

As a general rule, we accept clients within a 15-17 minute travel time from the intersection of Sarnia Road and Beaverbrook Ave. Please contact us, and we can verify if you are within our service area.




What should I do if I have an emergency with my pet?


In the case of a severe trauma (such as a pet being hit by a car, a drowning, an electrocution, or a severe injury requiring surgery), we are not equipped to provide the intensive care that your pet will need.

Please contact the London Regional Veterinary Emergency and Referral Hospital (519-432-3300), our associated companion animal hospital, Caradoc Animal Clinic (519-245-1001), or the clinic of your choice.

If you have any doubts as to where your animal should be seen, please contact us and we will do our best to get back to you right away.

For more information, please visit our Emergencies page.





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BUSINESS HOURS
CONTACT US

Monday to Friday: 10:00 AM - 7:00 PM

Saturday: Closed

Sunday: 10:00 AM - 5:00 PM*

*Rabbit surgery by appointment only.

        519-857-5515

        kenziemobilevet@gmail.com

Please note: Due to the nature of our business, the easiest and fastest way to reach us is by email.

© 2020 Kenzie Mobile Veterinary Services.